Every call you miss is an opportunity your competitor just booked.

Most won't. ONVEO speaks with a natural voice and holds a real back-and-forth conversation — answering questions, capturing details and booking jobs just like a great receptionist would.

You stay in control. ONVEO can answer everything, only pick up when you can't, or step in after hours. It's your safety net — not a replacement for the calls you want to take.

Yes. ONVEO books straight into your existing calendar and connects with popular CRMs and scheduling tools, so bookings land where you already work.

It captures the caller's details and intelligently escalates — transferring to you or your team, or flagging an urgent lead for an immediate callback. No caller is left in the dark.

No. There are no lock-in contracts — you can cancel anytime.

Your plan starts when you sign up so your AI receptionist begins answering calls right away. If ONVEO is not the right fit, you're covered by our 14-day money-back guarantee.

Stay because it works, not because you're locked in.

Yes. ONVEO uses advanced conversational AI designed to sound natural, professional, and human-like. Most callers simply experience a smooth conversation without realizing they're speaking to an AI receptionist.

Absolutely. ONVEO works 24/7, including evenings, weekends, and public holidays, ensuring every enquiry receives a response even when your team is unavailable.

Yes. ONVEO can be configured with different voices, genders, speaking styles, and local accents including Australian, British, and American English to match your brand and customers.

Yes. ONVEO supports multiple languages and can be configured to communicate with customers in the languages your business requires.

ONVEO can handle voice calls, SMS, WhatsApp conversations, and website chat enquiries, all managed from one centralized platform.

In most cases, yes. ONVEO can work alongside many scheduling platforms, practice management systems, calendars, CRMs, and job management software, helping you automate workflows without changing your existing processes.

Most businesses can be live within a few hours. During onboarding, we'll configure your AI receptionist, booking flows, business information, and customer journeys to match your requirements.

ONVEO can be trained on your business information, FAQs, services, and processes. If a situation requires human assistance, it can collect the customer's details and escalate the enquiry to the appropriate team member.

Yes. Customer information is stored using industry-standard security measures and encrypted infrastructure designed to protect sensitive business and customer data.

ONVEO is designed with modern privacy and data protection standards in mind and supports businesses operating under GDPR requirements. We also provide tools to help businesses manage customer information responsibly and securely.

Yes. ONVEO can check availability, schedule appointments, send confirmations, and notify your team automatically, helping reduce administrative workload and missed opportunities.

Yes. Call recordings are included on every plan, so you can review any call and resolve disputes anytime through your account, where legally permitted. Recordings are stored for up to 90 days.

No problem. ONVEO can route enquiries to specific locations, teams, departments, or staff members while maintaining a consistent customer experience across your entire business.

Yes. Unlike a human receptionist, ONVEO can handle multiple conversations simultaneously without placing customers on hold or sending them to voicemail.

You're covered by our 14-day money-back guarantee. If ONVEO isn't the right fit within your first 14 days, let us know and we'll refund you — no lock-in contracts, cancel anytime.

Each ONVEO plan includes a set number of AI receptionist minutes per month. If you go over your included minutes, ONVEO keeps answering your calls so customers are not cut off.

Additional minutes are billed at $0.70 per minute. For example, if you are on the Starter plan at $199/month and use 50 extra minutes, your total for that month would be: $199 plan + 50 extra minutes × $0.70 = $234 total.

This way, you only pay for the extra usage you actually need.

Yes. Your ONVEO plan includes a dedicated local business number at no extra cost, fully set up and configured for you. There's no separate phone number rental to worry about.

Prefer to keep your current number? You can simply forward your existing business number to ONVEO instead.

Either way, your plan includes your AI receptionist setup, included minutes, call handling, and the overage pricing shown on your plan.

Many businesses use ONVEO as a complete receptionist solution, while others use it alongside their existing staff. The goal is to reduce missed opportunities, free up your team, and ensure every customer receives a prompt response.

Even a single missed enquiry can mean a lost customer. ONVEO ensures every opportunity is answered professionally, helping smaller businesses appear larger, more responsive, and more reliable.

Hiring a receptionist typically means salaries, leave, training, and limited working hours. ONVEO works 24/7, never takes a day off, handles multiple conversations simultaneously, and provides a consistent customer experience at a fraction of the cost.

You earn 30% recurring commission on each active referral's base monthly subscription, for up to 12 months from the date that referral becomes a paying customer. Your earnings scale with the plan your referral chooses — a Starter referral earns you $60/month, and higher plans earn proportionally more, which is why the figures shown are a range.

Commission is calculated on the base plan price only — it doesn't include usage-based overage, add-ons, taxes, or one-time fees — so your monthly commission stays clear and predictable. If a referral upgrades or downgrades, your commission simply adjusts to 30% of their new plan price from the next billing cycle.

An active referral is someone who signed up through your link, has completed their first successful payment, is past the money-back guarantee window, and hasn't cancelled. If a referral refunds or churns, they're no longer active and commission stops for that referral. The 12-month window is tied to one continuous subscription — if a customer cancels and rejoins later, they may be treated as a new signup under whatever program terms apply at that time.

Best of all, you focus only on the introduction — ONVEO handles setup, onboarding, configuration, and ongoing support. There's no cap on how many businesses you can refer, and commissions are paid out monthly. Please note that self-referrals aren't eligible for commission.